Refund and Cancellation Policy

Last updated September 1, 2026

This policy applies to paid featured (sponsored) listings purchased on Top5Dentist. Browsing the directory and appearing in our editorial rankings is always free; this policy only concerns optional paid placements.

Billing

Featured positions are sold as a subscription billed every 6 months through our merchant of record, Paddle.com. Paddle processes the payment, issues your receipt and invoice, and is what appears on your card statement.

Cancellation

You can cancel at any time. When you cancel, your featured listing stays live until the end of the 6 month period you have already paid for, and it is not renewed after that. To cancel, email us at hello@top5dentist.com from the address on your account and we will confirm.

Refunds

Each featured position is held exclusively for a single practice for the full term, so we do not provide partial refunds for the remaining time once a term has started. If you believe you were charged in error, charged twice, or did not receive the placement you paid for, email us at hello@top5dentist.com within 14 days of the charge and we will review it and, where appropriate, issue a refund through Paddle.

How to request a refund

Email hello@top5dentist.com with your practice name, the city page, and the date of the charge. Refunds we approve are returned to your original payment method by Paddle, usually within 5 to 10 business days.

This policy forms part of our Terms of Service. For anything else, see our contact page.